Web Chat Team Leader

Job Reference: 
01900 SB
£22,000 pa OTE £26,000 oa

Please call 07538083873 or email sbuckler@bondrecruitment.com

01900 - WEB CHAT TEAM LEADER - CHESTER - œ22,000 PA OTE œ26,000 PA
Bond Recruitment is currently recruiting for a WEB CHAT TEAM LEADER to join an energetic call centre this is a career advancing opportunity as you will have the opportunity to view how the sales team is set up and potentially develop it.
The company: is one of the UK's leading holiday companies
The role and responsibilities:
We are looking for a Team Leader to join our friendly and high-achieving Web Support team, based in our busy call centre. The Web Support team are responsible for managing the online chat facility on the Sykes website, and converting enquiries into bookings.
The role of Reservations Team Manager for Web support involves motivating, developing and driving a team of Web Support experts to deliver the highest levels of conversion, quality and customer service and support for the website. This role is also responsible for managing the shifts within the Operations Department
This role leads and motivates a team of people to succeed.

The role involves ensuring that your
direct team along with the Operations department are driven to succeed, to
ensure that the Operations department exceed their targets, deliver outstanding
customer service, exceptional quality and are a results driven environment.

The Reservations
Team Leader must have credible knowledge of managing people, driving change,
have a proven track record in improving results alongside delivering
outstanding customer service and quality

The role requires a proven track record in managing live chat functions

Additional Information
œ22,000 pa OTE œ26,000 pa
28 days holiday (including bank holidays)
Performance-based bonus scheme
Staff pension
Private Medical
Death in Service payment
Subsidised park and ride passes
Enhanced maternity and paternity pay
Long service awards - cash payments and increases in holiday allowances
Staff discount on cottage holidays
Free worldwide travel insurance (including family members)
Wellness extras, including free annual flu jabs, reflexology sessions and free fruit supplied in the office

Personal specification:
You will have previous experience of working in a sales management role, including a proven track record in driving results and successfully managing change. You will have strong understanding of Live Chat function, including website operation, how to drive sales conversion in Live Chat and how to deliver great customer service through an online portal.
You will have excellent communication and time management skills, and be proactive in recognising problems and resolving them. You will be organised, punctual and reliable, and be able to work effectively under pressure.
Knowledge of general HR good practices and procedures would be beneficial, but is not essential.

Core Accountabilities:
for team performance
for driving customers online through the live chat function
Ensure that
shifts are suitably covered
Understand all organisation's products, services, procedures, guidelines
Conduct regular
reviews of Agents performance and manage under performance
Feedback to
relevant department on improvements based on staff/customer feedback
Ensure a safe and
harmonious working environment
Motivate and
support team members
Mentor teams
Drive performance

Sian Buckler Cert REC | Management Consultant / Associate Director

Tel: 07538083873
Email: sbuckler@bondrecruitment.com
Web: www.bondrecruitment.com
Please feel free to follow us on Facebook for all the latest news


Or connect on Linked In
To give us feedback on our service please go to recommend Sian on the link below:

My Job Applications

You have no jobs in your application list.

You can apply for many jobs at once using this "job cart".

Click the link under the job descriptions to add here.

User login