03111 Claims Audit Tonbridge Salary is up to £31,860
Do you have experience in a claims supervisory role?
Or
Do you have knowledge of household policy structure?
You do have a very strong CV and I am keen to support you in finding a suitable role.
Hi, my name is Sian Buckler from Bond Recruitment. I am a small independent recruitment agency who works from a little office in the bottom of my garden. I have proactively sourced your details on one of the job boards.
Please can you complete the questions below as a remote registration
Please can you email your current CV (I would like to be sure I have the most up to date version)
You have a quite a varied CV what types of jobs do you want to do? (I want to get you the right job rather than any job)
What locations would you like to work in?
What is your notice period?
Do you have a current driving licence?
Do you have your own car?
Do you want to travel by public transport?
What is your current yearly salary?
What salary do you want for your next position?
Do you want to work full time?
Would you work weekends?
Do you want to work part time if so what days hours?
What is the name of your most recent employer (to ensure we have your most up to date CV)
To ensure no duplications on the system please provide your Post Code:
What is your best contact number:
Current email address:
Dates and times you are available for telephone interview
How much notice do you need for a face-to-face interview
I am keen to work with you.
03111 Claims Audit Tonbridge Salary is up to £31,860
Do you have experience in a claims supervisory role?
Or
Do you have knowledge of household policy structure?
Claims Audit
Tonbridge
Salary is up to £31,860
Permanent
Full time
Contributing to development of and to execute the company’s Claims Journey Audit programme and processes, ensuring that randomly selected claims are audited thoroughly and appropriately with feedback directly to the agent, Head of Claims, Business Improvement Team and SMT.
Review claims and associated call recordings and portal messages, as appropriate, to assess and score claims handling and customer journey
Propose design improvements to above and deliver them in conjunction with the Claims Team, Directors, Business Improvement Team, IT and MI Management Team
Develop reporting formats for sharing with external parties
Clearly highlight training needs from audited cases
Develop summary MI report in conjunction with the MI Manager to report monthly on Audit findings
Review and develop The companies Audit capability across all Household claim perils, Home Emergency, Legal and Motor claims
Manage Claims Journey Audits each calendar month, providing immediate feedback to SMT during the month as issues arise and reporting full results at month end
To contribute to the overall development of the business in conjunction with the Head of Claims and the Senior Management Team, including meeting existing and potential clients
To undertake any individual or team task or activity reasonably requested and in line with the company values
Qualifications
Good standard of secondary education or equivalent knowledge and experience
Experience
5 – 10 years in an insurance claims handling and/or claims supervisory role
Knowledge of Household Policy Structure, covers and £limits/excesses
Skills
Time management and organisation skills
Tact and assertiveness when dealing with internal colleagues and SMT
Excellent verbal and written communication skills
Drive / motivation
Helpfulness and a passion for raising quality standards across the business in both technical accuracy and customer service
High energy levels
Positive approach
Team player
Drive and enthusiasm for meeting targets
Empathy and understanding
Confidence and a professional attitude.
What are we looking for ?
Auditor x2 Full time position 37.5 hours per week, location: (Office based), Salary: up to £31,860. Contributing to development of and to execute the company’s Claims Journey Audit programme and processes, ensuring that randomly selected claims are audited thoroughly and appropriately with feedback directly to the agent, Head of Claims, Business Improvement Team and SMT. Experience: 5 – 10 years in an insurance claims handling and/or claims supervisory role, and Knowledge of Household Policy Structure, covers and £limits/excesses . Qualifications: Good standard of secondary education or equivalent knowledge and experience
What do we offer?
We are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.
We pay £25 premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot.
We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary.
We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a year to get a fully funded professional qualification.
We have a standard pension scheme with People Pensions.
Big parking, and we are located very close to Tonbridge Station (10 minutes’ walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre.
Offering free Coffee/team facilities
Great Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year.
should you wish to research me here are my links
Link to Facebook page
https://www.facebook.com/bondrecuitment/
If you cut and paste the link in your web browser it should take you to the right page
or if you prefer on Linked In
Link to LinkedIn
https://www.linkedin.com/in/sianbucklerbond07538083873/
Would you be so kind as to email and up to date copy of your CV so we can ensure we have the most recent information, and I will email you back suitable job roles
always Assuring you the best of our intentions.