03113 Motor Claims Tonbridge Salary up to £24,426.
Do you have motor claims experience?
Do you want a hybrid position?
You do have a very strong CV and I am keen to support you in finding a suitable role.
Hi, my name is Sian Buckler from Bond Recruitment. I am a small independent recruitment agency who works from a little office in the bottom of my garden. I have proactively sourced your details on one of the job boards.
Please can you complete the questions below as a remote registration
Please can you email your current CV (I would like to be sure I have the most up to date version)
You have a quite a varied CV what types of jobs do you want to do? (I want to get you the right job rather than any job)
What locations would you like to work in?
What is your notice period?
Do you have a current driving licence?
Do you have your own car?
Do you want to travel by public transport?
What is your current yearly salary?
What salary do you want for your next position?
Do you want to work full time?
Would you work weekends?
Do you want to work part time if so what days hours?
What is the name of your most recent employer (to ensure we have your most up to date CV)
To ensure no duplications on the system please provide your Post Code:
What is your best contact number:
Current email address:
Dates and times you are available for telephone interview
How much notice do you need for a face-to-face interview
I am keen to work with you.
03113 Motor Claims Tonbridge Salary up to £24,426.
Do you have motor claims experience?
Do you want a hybrid position?
Motor Claims (Fire and Theft)
Tonbridge
Salary up to £24,426.
Permanent
Full time
An experienced first party claims handler with a keen eye for detail and a flair for investigation skills. The key purpose of this role is to deal with fire and theft claims as efficiently as possible, utilising your knowledge to ensure correct indemnity decisions are made. You will be confident in dealing with customers at the telephone and conducting interviews this way in order to establish the bona fides of the claims presented.
Process fire and theft claims in line with existing claims philosophy
Ensure that DPA, TCF and any other regulatory requirements are adhered to
Liaise with internal support team and external suppliers to ensure delivery of excellent customer service
Answer inbound calls from customers and representatives in a professional manner, answering queries, complaints and providing updates on claims
Be able to identify potential third party claims exposure in theft claims, specifically where stolen vehicles may be recovered damaged
Identity suspicious claims and flag them to the Fraud Investigation Team
Ensure that complaints are recorded on the complaints system in an accurate and timely manner
Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPIs and SLAs
Plan and execute strategic initiatives to agreed timelines
Ensure a relevant level of technical understanding with continuous development and learning.
To undertake any individual or team task or activity reasonably requested and in line with the company values
Qualifications
Secondary education or equivalent with demonstrable ability in numeracy skills and written English
Experience
Minimum 12 months experience as a Motor Claims Handler.
Skills
Strong literacy and numeracy skills
Excellent verbal and written communication skills with a polite telephone manner
Capability to vary approach
Tact and assertiveness when dealing with customers who may be distressed or angry
Ability to take on increased ownership and responsibility when necessary
The ability to work individually and proactively, as well as part of a team
What are we looking for ?
- Motor Fire and Theft Claims Handler (Hybrid working 3 days in office, 2 days from home) Full time, Salary up to £24,426. We are looking for an experienced first party claims handler with a keen eye for detail and a flair for investigation skills. The key purpose of this role is to deal with fire and theft claims as efficiently as possible, utilising your knowledge to ensure correct indemnity decisions are made. You will be confident in dealing with customers at the telephone and conducting interviews this way in order to establish the bona fides of the claims presented. Experience: Minimum 12 months experience as a Motor Claims Handler. At least: Secondary education or equivalent with demonstrable ability in numeracy skills and written English
What do we offer?
We are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.
We pay £25 premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot.
We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary.
We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a year to get a fully funded professional qualification.
We have a standard pension scheme with People Pensions.
Big parking, and we are located very close to Tonbridge Station (10 minutes’ walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre.
Offering free Coffee/team facilities
Great Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year.
should you wish to research me here are my links
Link to Facebook page
https://www.facebook.com/bondrecuitment/
If you cut and paste the link in your web browser it should take you to the right page
or if you prefer on Linked In
Link to LinkedIn
https://www.linkedin.com/in/sianbucklerbond07538083873/
Would you be so kind as to email and up to date copy of your CV so we can ensure we have the most recent information, and I will email you back suitable job roles
always Assuring you the best of our intentions.